Frequently Asked Questions
Everything you need to know about our Australian stock authenticity, insured express dispatch, Pay in 4 equipment financing, and 10% cryptocurrency discounts.
Are all products sold by Theatricalz 100% genuine Australian stock?
Yes, absolutely. All equipment supplied by Theatricalz is 100% genuine Australian stock sourced directly through official Australian distributor channels, accompanied by full local manufacturer warranties and Australian Consumer Law guarantees.
What are your delivery timeframes across Australia?
Orders over $500 AUD receive free StarTrack Express shipping. Melbourne, Sydney, and Brisbane metro addresses typically receive orders within 1–2 business days. Regional and interstate deliveries generally arrive in 2–4 business days with full transit insurance.
How does the 10% cryptocurrency discount work at checkout?
When you select Crypto (BTC, USDT, ETH, BNB, or Solana) as your payment method, our system automatically deducts 10% from your order subtotal. You will receive real-time wallet details and instructions to complete your settlement securely.
Can I pay via PayID or direct Australian bank transfer (EFT)?
Yes. We support instant PayID transfers using our registered business identifier sales@theatricalz.com.au, as well as direct Australian EFT bank transfers. Use your order reference number (e.g. TH-XXXXXX) when sending payment for instant automatic reconciliation.
Do you offer financing or installment payment options?
Yes. We offer Pay in 4 interest-free installments on gear purchases, allowing you to split your equipment cost across 4 equal fortnightly payments with 0% interest and instant approval at checkout.
What is your returns and replacement policy?
We provide a comprehensive 14-day return policy for unopened, brand new gear in original factory-sealed packaging. If an item arrives defective or damaged during transit, we provide immediate priority express replacement under our warranty program.
Need Further Technical Clarification?
Our Melbourne cinema gear desk is ready to answer specific technical compatibility questions regarding lens mounts, wireless frequencies, and studio installations.