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Theatricalz
Australian Consumer Law Protection

Returns & Manufacturer Warranty Policy

Confidence in every piece of equipment. Read our 14-day return framework and warranty repair commitments.

14-Day Return Policy for Unopened Gear

We provide a 14-day change-of-mind return window for brand-new, factory-sealed equipment. The gear must remain unopened in its original manufacturer packaging with all serial number labels, inspection seals, plastic wrapping, and included accessories intact.

Australian Consumer Law (ACL) Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Dead-On-Arrival (DOA) & Transit Damage

If your item arrives with external courier damage or exhibits an out-of-the-box hardware defect within 7 days of delivery, contact our Melbourne dispatch desk immediately. We will arrange priority express courier pickup at our expense and issue an immediate replacement unit from our Melbourne warehouse.

How to Initiate a Return or Warranty Claim

  1. Email our returns desk at sales@theatricalz.com.au or message our WhatsApp desk at +61 489 989 442 with your order reference (e.g. TH-XXXXXX).
  2. Our technicians will verify your serial number and provide an authorized Return Merchandise Authorization (RMA) shipping label.
  3. Carefully re-pack the gear into its protective shipping outer carton and drop off at any StarTrack or Australia Post outlet.
  4. Upon inspection at 3 Kirks Lane, Melbourne, your refund or replacement will be processed within 2 business days.